Last updated 2nd August, 2021

Exposure site information

Stay up to date with the latest hotspots, restrictions, exposure sites, case numbers, official medical advice and information on treatment here.

Product & Services information

We are asking all customers to contact us urgently, and in advance, if they are unwell or in self-isolation. In some cases, we may ask to delay your delivery, or we may suggest a contactless delivery process if it is suitable for your situation.

Providing a safe environment for our customers and delivery partners will always be our highest priority. Considering the current situation with COVID-19 and following guidelines set out by the Federal & State Governments and the Australian Department of Health, Gimmie customers may experience some changes to your usual delivery experience.

Customer Support

We are continuing to trade online as normal offering customer support from our Queensland offices and will continue to do so until advised. Our team, including Customer Support and Customer Experience, is friendly, helpful, and knowledgeable, so please feel free to call us toll-free on 1800 446 643, live chat or via email.

Gimmie are experiencing a higher than usual volume of calls for support and as such, customers may experience longer than usual wait times. Our service team continue to work through all enquiries via phone, live chat, and emails with priority.

Product Availability

We are also experiencing high demand for some products, as such, there may be some shortages of supply. If you are interested in a product that is out of stock, our team will suggest a similar alternative, or update you when stock will arrive. Please note this date may be subject to change, based on any updates we receive from our suppliers.

Delivery availability & delivery times

As government restrictions and requirements change, we continue to experience high demand for our delivery service. This may result in some longer than expected delivery times, these delays are in addition to the regular delivery window indicated to you on our product pages.

Following Government announcements that restrictions continue to tighten in COVID affected areas, we will continue to offer delivery for appliances through our preferred delivery partners, however, there may be some changes to this service.

COVID-safe measures have been implemented, and delivery personnel will observe minimal contact or contactless delivery (depending on supplier). This will be advised at the time of delivery confirmation. In some locations, doorstep delivery only is available and will be advised at time of booking delivery.

There is a temporary suspension of in-home services such as old appliance removals, trade installs & rescheduling flexibility. For more information, please contact our support team on 1800 446 643.

What does a minimal contact or contactless delivery look like?

Our delivery and installation partners are following the mandatory requirement set by the relevant State Governments and continue to wear masks.

Our delivery partners may not be shaking customers’ hands, but they will continue to provide a professional and friendly service at a safe distance. This means that your delivery person may remove products from their boxes while outside of your property. As usual, all care will be taken when placing your item/s into your home.

You may find that your delivery person will ask for permission to sign on your behalf. This is to avoid touching devices and keeping everyone safe and healthy.

In some cases, doorstep delivery may be required in your area. This process may differ slightly per supplier, but generally involves the delivery of goods to a secure location on your premises, such as your doorstep, and may include taking a photo record of the delivery instead of a signature. In this instance, goods will not be unboxed. If your area requires a contactless delivery, our delivery partner will contact you to explain their process.

Thank you

We wanted to say a huge thank you to everyone who has supported the steps we’ve taken to make sure we all stay safe during this period. We ask customers for their continued patience and to show courtesy to our hardworking team members.