FAQs

Shipping & Delivery

Our delivery partners don’t install or assemble goods at this stage. We understand that this is a useful service and the team at Gimmie are working on updates to our offer to provide this level of support. We will let you know when this is made available.

Yes, we need to make sure your Gimmie order gets to you safely, so you (or someone you authorise) will need to be home to accept and sign for your order.

We need to make sure you get your products, so we do need you (or someone you authorise) to be home to take delivery.

Please let us know beforehand if you can't be there.

If we do miss you, we’ll generally redirect small items to your local Australia Post Office and you can contact them to collect or to re-book delivery. Just use your tracking number that we will give you. For large items, we’ll contact you to arrange re-delivery.

Re-delivery may incur an additional fee if you didn't let us know beforehand.

We deliver widely throughout Australia.

Note that some of our products may have a restricted delivery area.

Check your delivery address in the cart or checkout, to see if we deliver your chosen products to you.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners. It is not possible for you to self collect, but don't worry, we will get your Gimmie purchases to you as quickly as possible.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners.

If you need to change a delivery address contact our Customer Experience Team as soon as possible at [email protected] or call us on 1800 446 643 (1800 GIMMIE) .

Delivery address changes on the day of delivery may incur an additional fee.

While we don't have a store for you to come and visit, we do have a dedicated Customer Experience Team that is ready to assist you with any questions you may have. Call us any time during business hours on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

If you’ve already completed the checkout process and either paid by Credit Card or requested a Gimmie Plan, you should contact our Customer Experience team at [email protected] or on 1800 446 643 (1800GIMMIE).