Orders & Fulfillment

Last updated 21st February, 2022

Orders

You can place an order with us by submitting an online order through our website checkout process or by contacting our Customer Experience Team.

Once your order is submitted, you will receive an email notification that your order and/or application has been received.  Once your Gimmie Plan is approved or you’ve otherwise made payment, we will confirm availability of the products that you’ve ordered.  Please note that your order is not confirmed until we’ve verified that your products are in stock and available for delivery. You will then receive a Tax Invoice and a copy of your Gimmie Plan.  We’ll then be in touch with you to arrange delivery.  It’s that simple!

Please be sure to keep your contact and delivery details updated to avoid any redelivery fees and retain your tax invoice in case it’s required for any future warranty claims. 

If you have any questions or concerns throughout your Gimmie journey, please give our Sales or Customer Experience Team a call or contact us through our website.

Product Availability & Delivery

We can’t guarantee that the products advertised on our website are always in stock.

All stock delivery timeframes as represented on our website or by our Customer Experience Team are provided in accordance with our current stock levels and delivery timeframes. However, these may be subject to change without notice.

While we work closely with our suppliers to ensure our products are available and delivered promptly, there are times where factors outside of our control may result in delays.  We will make best efforts to inform you as soon as possible if the goods you have ordered are not available or if shipment may be delayed

If we cannot supply a product you have ordered for any reason, we will contact you ASAP to discuss your options.

Some products may not be available in some geographical areas, or, it may not be possible to reasonably deliver in certain areas, such as country areas where freight services may not be available or alternatively may not be economically feasible. If we cannot reasonably arrange delivery for any reason, we will contact you ASAP to discuss options. We may need to cancel all (or some items) of your order in some circumstances or you may be asked to pay additional freight charges for us to fulfil your order.

Payments

Gimmie Plans

You can find out more about our Gimmie Plans and our 90DayPay option under How It Works.  Under our Gimmie Plans, we will direct debit your nominated bank account in accordance with the terms described in our Gimmie Plan documentation Gimmie Plan Terms and Conditions and Direct Debit Agreement.