Orders & Fulfillment

Last updated 27th October, 2020

Orders

You can place an order with us by submitting an online order through our website checkout process or by contacting our Customer Experience Team.

Once your order is submitted, you will receive an email notification that your order and/or application has been received.  Once your Gimmie Plan is approved or you’ve otherwise made payment, we will confirm availability of the products that you’ve ordered.  Please note that your order is not confirmed until we’ve verified that your products are in stock and available for delivery. You will then receive a Tax Invoice and a copy of your Gimmie Plan.  We’ll then be in touch with you to arrange delivery.  It’s that simple!

Please be sure to keep your contact and delivery details updated to avoid any redelivery fees and retain your tax invoice in case it’s required for any future warranty claims. 

If you have any questions or concerns throughout your Gimmie journey, please give our Sales or Customer Experience Team a call or contact us through our website.

Product Availability

We can’t guarantee that the products advertised on our website are always in stock.

All stock delivery timeframes as represented on our website or by our Customer Experience Team are provided in accordance with our current stock levels and delivery timeframes. However, these may be subject to change without notice.

While we work closely with our suppliers to ensure our products are available and delivered promptly, there are times where factors outside of our control may result in delays.  We will make best efforts to inform you as soon as possible if the goods you have ordered are not available or if shipment may be delayed

If we cannot supply a product you have ordered for any reason, we will contact you asap to discuss your options.

Payments

We offer several options for payment.

Credit Card

Credit cards payments are processed as part of our website checkout process.

We accept VISA and Mastercard.

Gimmie Plans

You can find out more about our Gimmie Plans and our 90DayPay option under How It Works.  Under our Gimmie Plans, we will direct debit your nominated bank account in accordance with the terms described in our Gimmie Plan documentation Gimmie Plan Terms and Conditions and Direct Debit Agreement.

Feedback

Here at Gimmie, we are always looking for ways to improve the experience for our customers.  Good or bad, we welcome your feedback.  Give our Customer Experience Team a call or contact them through our website if you have any questions, concerns or suggestions.

1800 446 643 (1800 GIMMIE), Monday to Friday 8am to 5pm

Email us: [email protected]

Write to us: Customer Feedback, Gimmie, Unit 1, 23-25 Burchill Street, LOGANHOLME, QLD 4129

We will always aim to resolve any issues at the first point of contact with us but where that’s not possible, we will do our best to provide a resolution within five business days.

If you are not happy with the way we’ve handled any complaint you may have, you may refer it to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA). The AFCA is a completely independent and impartial body to deal with complaints from customers in the financial system.

We want you to be completely satisfied with your purchase and your experience with Gimmie and hope to be able to resolve  your dispute directly with you before needing  to involve the AFCA.

AFCA’s contact details are:

Write to AFCA: GPO Box 3, MELBOURNE VIC 3001 Call AFCA: 1800 931 678 (free call)

Email AFCA: [email protected] AFCA’s website: www.afca.org.au