We always do our best to make sure all Gimmie products are available. As soon as your Gimmie Plan is approved we’ll confirm availability and if we’re out of stock, when we’ll be able to get your products to you.
Our delivery partners don’t install or assemble goods at this stage. We understand that this is a useful service and the team at Gimmie are working on updates to our offer to provide this level of support. We will let you know when this is made available.
We need to make sure you get your products, so we do need you (or someone you authorise) to be home to take delivery.
Please let us know beforehand if you can't be there.
If we do miss you, we’ll generally redirect small items to your local Australia Post Office and you can contact them to collect or to re-book delivery. Just use your tracking number that we will give you. For large items, we’ll contact you to arrange re-delivery.
Re-delivery may incur an additional fee if you didn't let us know beforehand.
Gimmie products come from a variety of distribution centres and are delivered by our delivery partners. It is not possible for you to self collect, but don't worry, we will get your Gimmie purchases to you as quickly as possible.
While we don't have a store for you to come and visit, we do have a dedicated Customer Experience Team that is ready to assist you with any questions you may have. Call us any time during business hours on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.
If you’ve already completed the checkout process and either paid by Credit Card or requested a Gimmie Plan, you should contact our Customer Experience team at [email protected] or on 1800 446 643 (1800GIMMIE).
Our Gimmie Plan prices are calculated based on employment and residential status, other key information you provide us and your credit score.
Your application is assessed on these criteria which will place you in one of our four pricing bands, being Platinum, Gold, Silver and Bronze. The example table below is based on a $500.00 cash price with instalments being paid weekly.
Pay faster and pay less. If the plan is repaid earlier but after 90 days, the Plan Fee will only apply up to the end of the current instalment period. Just give our Customer Experience Team a call to organise the payment.
We want to hear your feedback – good or bad, we always want to do better!
If you are dissatisfied in any way with our products or service, please make sure you reach out to us straight away.
• Tell us about your dispute and give us some guidance on what we need to do to resolve it.
• We will acknowledge that we have received your complaint, and let you know who to contact until it is resolved.
• We will do our best to resolve your complaint and work towards a resolution as quickly as possible.
Making a complaint
We will do our best to resolve your complaint as quickly as possible. Most can be resolved right away, or within a few days.
We will acknowledge your complaint within 1 business day and provide you with an initial written response within 7 business days unless we have resolved the complaint earlier.
We’ll keep you informed of our progress and if we’re unable to resolve your complaint within 14 days, we’ll contact you to let you know we need more time to resolve your complaint.
If you’re still dissatisfied with the resolution provided, you may refer it to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA). The AFCA is a completely independent and impartial body to deal with complaints from customers in the financial system.
We will do everything we can to resolve your complaint efficiently and effectively so it’s important that you raise your issue with us before going to the AFCA. In fact, the AFCA will encourage you to work with us first, before commencing their investigation.