FAQs

Support

Our Customer Experience Team is standing by to handle any queries. Just give us a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

We know that life can sometimes get tough. We're committed to supporting any customer facing financial hardship.

If you have concerns about your ability to meet your Plan repayments, please get in touch with our Accounts Team as soon as possible.

They will review your situation and determine how we can assist you manage your financial obligations with us.

Here at Gimmie, we are always looking for ways to improve the experience for our customers. Good or bad, we welcome your feedback.

Give our Customer Support Team a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

We want to hear your feedback – good or bad, we always want to do better!

If you are dissatisfied in any way with our products or service, please make sure you reach out to us straight away.
• Tell us about your dispute and give us some guidance on what we need to do to resolve it.
• We will acknowledge that we have received your complaint, and let you know who to contact until it is resolved.
• We will do our best to resolve your complaint and work towards a resolution as quickly as possible.
Making a complaint

We will do our best to resolve your complaint as quickly as possible. Most can be resolved right away, or within a few days.

Get in touch with our Gimmie Complaints Team on:
Phone: 1800 446 643 (Mon – Fri 7:30am – 6:00pm AEST)
Email: [email protected]

If we cannot resolve your complaint, please let us know and we’ll escalate your matter to our Compliance Team, who will be in contact with you to discuss your complaint further.

Alternatively, you can contact the Compliance Team on:
Email: [email protected]

How long will it take?

We will acknowledge your complaint within 1 business day and provide you with an initial written response within 7 business days unless we have resolved the complaint earlier.
We’ll keep you informed of our progress and if we’re unable to resolve your complaint within 14 days, we’ll contact you to let you know we need more time to resolve your complaint.
If you’re still dissatisfied with the resolution provided, you may refer it to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA). The AFCA is a completely independent and impartial body to deal with complaints from customers in the financial system.

Website: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678
Postal Address: Australian Financial Complaints Authority,
GPO Box 3, Melbourne, VIC, 3001.

We will do everything we can to resolve your complaint efficiently and effectively so it’s important that you raise your issue with us before going to the AFCA. In fact, the AFCA will encourage you to work with us first, before commencing their investigation.