FAQs

Anyone with an accepted payment method can shop online with Gimmie.

To be eligible for a Gimmie Plan you need to be:

– 18 years or older
– a permanent resident of Australia
– not bankrupt

We take credit really seriously and we take responsibility to ensure that the contract is not unsuitable to you.

If you apply for a Gimmie Plan, we do conduct a credit check to help us confirm that the plan payments are suitable for you.

You’ve chosen the thing you need; now choose the payment option that best suits your budget.

Option 1: Pay over 1 or 2 years
Pay the plan price in weekly, fortnightly, or monthly instalments over 1 or 2 years. Always know what you’ll pay with a single payment to make your budget simpler.

Option 2: Pay within 90 days
Pay the retail price anytime within 90 days when you choose a Gimmie Plan, and that’s all you pay. It couldn’t be easier.

These are our payment plans, which offer you a simple and easy way to pay off your purchase over 1 or 2 years (depending on your chosen plan).

Regardless of which Gimmie Plan you’ve chosen, pay the retail price anytime within 90 days and that’s all you pay.

You bet. Our Customer Experience Team members are experts and are standing by to help with any questions. Just give us a call on 1800 446 643 (1800 GIMMIE)

We always do our best to make sure all Gimmie products are available. As soon as your Gimmie Plan is approved we’ll confirm availability and if we’re out of stock, when we’ll be able to get your products to you.

Our delivery partners don’t install or assemble goods at this stage. We understand that this is a useful service and the team at Gimmie are working on updates to our offer to provide this level of support. We will let you know when this is made available.

Yes, we need to make sure your Gimmie order gets to you safely, so you (or someone you authorise) will need to be home to accept and sign for your order.

We need to make sure you get your products, so we do need you (or someone you authorise) to be home to take delivery.

Please let us know beforehand if you can’t be there.

If we do miss you, we’ll generally redirect small items to your local Australia Post Office and you can contact them to collect or to re-book delivery. Just use your tracking number that we will give you. For large items, we’ll contact you to arrange re-delivery.

Re-delivery may incur an additional fee if you didn’t let us know beforehand.

We deliver widely throughout Australia.

Note that some of our products may have a restricted delivery area.

Check your delivery address in the cart or checkout, to see if we deliver your chosen products to you.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners. It is not possible for you to self collect, but don’t worry, we will get your Gimmie purchases to you as quickly as possible.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners.

If you need to change a delivery address contact our Customer Experience Team as soon as possible at sales@gimmie.com.au or call us on 1800 446 643 (1800 GIMMIE) .

Delivery address changes on the day of delivery may incur an additional fee.

While we don’t have a store for you to come and visit, we do have a dedicated Customer Experience Team that is ready to assist you with any questions you may have. Call us any time during business hours on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

If you’ve already completed the checkout process and your application for a Gimmie Plan, you should contact our Customer Experience team at customersupport@gimmie.com.au or on 1800 446 643 (1800GIMMIE).

Gimmie Plan prices are calculated based on a number of factors, including employment and residential status, credit score and credit history.

Your application is assessed on these criteria, placing you in one of our four pricing bands, Platinum, Gold, Silver and Bronze. The example table below is based on a $500.00 retail price with instalments being paid weekly.

You bet. You can pay out any Gimmie Plan at any time. The earlier you pay, the lower the total Plan Fees.

Pay out the retail price within 90 days and if you have made the agreed repayments, pay nothing extra.

Yes – we know that circumstances can change, and at Gimmie we aim to offer you as much flexibility as we can.

If you need to make changes, including your bank account or your payment day or frequency, simply contact our Customer Experience Team and they will be happy to help you with this change.

Our Customer Experience Team is standing by to handle any queries, including account balances. Just give us a call on 1800 446 643 (1800 GIMMIE)

If you miss a payment, don’t stress. It’s just a $10 late payment fee to get you back on track.

If you default in your payment obligations under your plan (as opposed to making a late payment), you may have to pay our reasonable enforcement expenses.

Pay faster and pay less. If the plan is repaid earlier but after 90 days, the Plan Fee will only apply up to the end of the current instalment period.

Just give our Customer Experience Team a call to organise the payment.

Gimmie is simple. All you need to know in 3 lines…

1. Pay the plan price in weekly, fortnightly, or monthly instalments over 1 or 2 years.

2. Pay the retail price within 90 days (that’s better than Afterpay!)

3. Miss a payment and you pay a $10 late fee.

We will never charge you:
– Establishment Fees
– Default interest or penalties
– Account keeping fees
– Hidden fees

Yes, our Gimmie Plans require you to keep your goods insured. We suggest that you double check your home contents policy to make sure you’re already covered.

Gimmie Plan Terms and Conditions

Our Customer Experience Team is standing by to handle any queries. Just give us a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

We know that life can sometimes get tough. We’re committed to supporting any customer facing financial hardship.

If you have concerns about your ability to meet your Plan repayments, please get in touch with our Accounts Team as soon as possible.

They will review your situation and determine how we can assist you manage your financial obligations with us.

Here at Gimmie, we are always looking for ways to improve the experience for our customers. Good or bad, we welcome your feedback.

Give our Customer Support Team a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

We want to hear your feedback – good or bad, we always want to do better!

If you are dissatisfied in any way with our products or service, please make sure you reach out to us straight away.
• Tell us about your dispute and give us some guidance on what we need to do to resolve it.
• We will acknowledge that we have received your complaint, and let you know who to contact until it is resolved.
• We will do our best to resolve your complaint and work towards a resolution as quickly as possible.

Making a complaint

We will do our best to resolve your complaint as quickly as possible. Most can be resolved right away, or within a few days.

Get in touch with our Gimmie Complaints Team on:
Phone: 1800 446 643 (Mon – Fri 7:30am – 6:00pm AEST)
Email: complaints@gimmie.com.au

If we cannot resolve your complaint, please let us know and we’ll escalate your matter to our Compliance Team, who will be in contact with you to discuss your complaint further.

Alternatively, you can contact the Compliance Team on:
Email: compliance@gimmie.com.au

How long will it take?

We will acknowledge your complaint within 1 business day and provide you with an initial written response within 7 business days unless we have resolved the complaint earlier.
We’ll keep you informed of our progress and if we’re unable to resolve your complaint within 14 days, we’ll contact you to let you know we need more time to resolve your complaint.
If you’re still dissatisfied with the resolution provided, you may refer it to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA). The AFCA is a completely independent and impartial body to deal with complaints from customers in the financial system.

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Postal Address: Australian Financial Complaints Authority,
GPO Box 3, Melbourne, VIC, 3001.

We will do everything we can to resolve your complaint efficiently and effectively so it’s important that you raise your issue with us before going to the AFCA. In fact, the AFCA will encourage you to work with us first, before commencing their investigation.

It is important to us that you are happy so make sure you let us know if you have any problems at all.

Our Customer Experience Team is standing by to handle any queries. Just give us a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

All Gimmie products sold by us come with a Consumer Guarantee under the Australian Consumer Law and may also have a Manufacturer’s Warranty. See our Delivery & Returns page for details.